Terms & Conditions

Operator

[[TO BE CONFIRMED]]

Registration

[[TO BE CONFIRMED]]

1. Identity and contact

ALFIDAONE is the trading brand of [[TO BE CONFIRMED]], Commercial Registration [[TO BE CONFIRMED]], with its registered business address at [[TO BE CONFIRMED]], Kingdom of Saudi Arabia. Contact us at [[TO BE CONFIRMED]], [[TO BE CONFIRMED]], or [[TO BE CONFIRMED]]. VAT Registration Number: [[TO BE CONFIRMED]]. Other applicable licenses: [[TO BE CONFIRMED]]. ALFIDAONE's online storefront is [[TO BE CONFIRMED]]. All placeholders must be replaced with verified information before publication.

2. Scope and agreement

These Terms govern access to ALFIDAONE's advertised cloud/browser-based POS and business-management software, related subscriptions and support. Only features, modules, integrations, device compatibility, service levels and implementation services specifically listed in the accepted order or plan are included. Review these Terms, the Subscription Policy, Refund & Cancellation Policy, Privacy Notice and checkout summary before placing an order. By completing checkout or an authorized account activation, the customer accepts the then-displayed Terms; separate optional marketing consent is never required for the purchase.

3. Eligibility and account responsibility

A customer signing up for a business represents that they have authority to act for that business, will provide accurate details, and will keep account credentials confidential. The customer must manage its users, permissions, devices, internal records, products, prices and employee access in a lawful manner. ALFIDAONE may require reasonable verification to prevent fraud or unauthorized access.

4. Software license and permitted use

Subject to a valid subscription, ALFIDAONE grants a limited, non-exclusive, non-transferable right to use the subscribed service for the customer's lawful internal business operations during the paid term. The software, code, interface and ALFIDAONE branding remain the property of their respective rights holders. The customer must not resell access, interfere with security, use another tenant's data or reverse engineer the service except where mandatory law permits. The customer retains rights to its own lawfully uploaded business data.

5. Features, onboarding and limitations

Activation begins on the date stated in the order/activation confirmation, subject to successful payment and any stated setup prerequisites. The purchased plan controls user limits, locations, modules, storage, support and usage limits. Any third-party hardware, printer, payment terminal, government integration, connectivity or integration fee is included only when expressly stated at checkout. We do not promise uninterrupted Internet access, third-party availability, or compliance/certification of a feature that is marked demo, beta, planned or not yet activated. Tax or regulatory compliance features should be relied upon only after their exact scope and status have been explicitly confirmed.

6. Prices, payment and invoices

The checkout screen will show the plan, billing period, full price, taxes where applicable, all one-time fees, discounts, activation timing, payment method and renewal mode before acceptance. Prices are in Saudi riyals (SAR) unless expressly specified otherwise. A payment obligation arises only following customer confirmation of the disclosed order. An itemized receipt/invoice will be supplied electronically. A tax invoice will be issued only where required and supported by the seller's actual tax registration and applicable ZATCA rules. Payment processing is performed using the disclosed authorized payment provider; never send card information through informal messages.

7. Subscription and cancellation

Subscription duration, renewal and expiry are governed by the Subscription Policy. Default renewal is manual. Automatic renewal and stored-payment authorization, if ever offered, require a separate explicit affirmative opt-in, visible renewal pricing, a renewal date, a cancellation method and gateway support. Customers may cancel future renewal at any time in their account or through support. Cancelling future renewal does not automatically cancel the current paid term or remove statutory rights.

8. Refunds and statutory rights

The Refund & Cancellation Policy applies, subject to non-waivable rights under Saudi law. In particular, Article 13 of the Saudi E-Commerce Law recognizes a conditional right to rescind certain contracts within seven days of the service contract where the service has not been used or benefited from, subject to statutory exceptions. Article 14 provides a conditional cancellation right for delivery/performance delayed by more than fifteen days from the contract or agreed date, absent an agreed extension or force majeure. Downloaded software, software actually used and certain other categories can be subject to distinct exceptions. ALFIDAONE will assess the actual contract and use evidence fairly and will not deny valid statutory remedies based solely on a blanket no-refund clause.

9. Customer data and privacy

ALFIDAONE processes personal data in accordance with its published Privacy Notice and applicable Saudi Personal Data Protection Law. The customer is responsible for the lawful collection and accuracy of personal information it enters about staff and end customers. ALFIDAONE shall apply reasonable organizational and technical safeguards and approved processor controls. Data access, export, retention and deletion following expiry or termination are described in the Privacy Notice and applicable service configuration; legally required records may be retained.

10. Support, maintenance and service changes

Support channels and any agreed hours/service levels appear in the subscribed plan and Complaints & Support Policy. Reasonably necessary maintenance, security updates and temporary interruptions may occur. For material changes adversely affecting an existing paid service, customers will be notified through an appropriate channel and given legally required remedies. We will not retroactively change agreed prices for an active paid term without a lawful basis and clear customer agreement.

11. Suspension and termination

After proportionate notice when practicable, access may be restricted for serious security abuse, unauthorized activity, non-payment after disclosed due procedures, or legal requirements. We will not suspend or erase data merely to prevent a customer from exercising lawful complaint/refund rights. The customer can request termination and access to data consistent with the service's published export process, contractual rights and mandatory retention law.

12. Liability, disputes and mandatory rights

Each party is responsible for its own breach and unlawful conduct under applicable law. No provision excludes liability or consumer remedies that cannot legally be excluded, including mandatory rights relating to misrepresentation, faulty or undelivered services. Saudi Arabia's applicable laws govern transactions within their scope; disputes are handled by the competent authority or court as required by law. Complaints may also be escalated to the Saudi Ministry of Commerce through its official channels.

13. Changes, records and language

Each policy revision has a version, publication date and archived copy. Existing completed purchases remain subject to their applicable accepted terms except where the parties lawfully agree otherwise or the law requires an update. English and Arabic versions are published together. Any wording conflict is resolved according to the applicable law and the version approved by the legal owner; this clause does not diminish statutory rights.

14. Contact

[[TO BE CONFIRMED]] / ALFIDAONE — [[TO BE CONFIRMED]], [[TO BE CONFIRMED]], [[TO BE CONFIRMED]], [[TO BE CONFIRMED]].