Contents
1. Plans and actual prices
The current plan catalogue, billing period, included modules, number of users/branches/devices, usage limits, included support, currency, setup fees and any VAT are displayed on the live pricing page and final checkout. This policy contains no invented plan price. Marketing claims or checkout totals must match the actual deliverable service and recorded order.
2. Term and activation
A paid subscription starts at the activation date specified in the confirmed order after completed payment, unless a different explicitly agreed commencement date applies. The current period's start, end, next renewal date (if any) and status are visible in Billing → My Subscription. Activation requirements, migrations and onboarding charges must be disclosed before purchase.
3. Renewal — manual by default
All new plans start with manual renewal unless an expressly available and separately accepted auto-renewal option is selected. Manual renewal does not charge the customer automatically. If auto-renewal is later enabled, the checkout and account interface must disclose renewal amount (including applicable VAT), frequency, payment method, renewal date, cancellation method and any discounts ending; the customer must affirmatively authorize the recurring payment, and the system must preserve evidence. A revoked authorization prevents future recurring charges.
4. Reminders and payment failures
Where technically supported, send a renewal reminder before expiry, a payment receipt after a successful payment, and a failure notice if payment is declined. Recommended reminder schedule: 14, 7 and 1 days before the renewal date; this is an operational recommendation and may be configured by the owner. Failed payments do not justify representing a subscription as paid. Do not automatically retry a payment method beyond the authorization granted by the customer and payment provider.
5. Cancellation and expiry
The customer can turn off future automatic renewal or choose not to manually renew before its next period. Unless the plan or mandatory law provides otherwise, a paid subscription continues through its already-paid end date. On expiry, users are informed whether the account moves to read-only, a limited grace period or suspension according to the explicitly displayed, approved plan settings. Unpublished or technically unsupported grace/export durations must not be promised to customers.
6. Upgrades, downgrades and add-ons
Before approval, show any price difference, tax, proration rule, new features and effective date. Upgrades or add-ons take effect only after an accepted quote/payment where applicable. Downgrades should not silently discard data or remove already-paid entitlements before the disclosed effective date. Refund rights are governed by the Refund & Cancellation Policy and law.
7. Data access after non-renewal
The customer remains responsible for obtaining permitted exports and maintaining lawful records. ALFIDAONE must show the exact export window and any read-only/grace terms in the plan before payment, and support must be able to execute the promised export. Retention, deletion and legal holds are described in the Privacy Notice and relevant contractual arrangements.
8. Trials and promotions
A trial start/end date, scope, limitations and conversion rules must be visible in advance. A free trial cannot convert into a paid subscription with an undisclosed charge. Promotional discounts specify the price during and after promotion, term and eligibility. The customer must affirmatively agree to the payment/renewal arrangement.
9. Tax and charge disputes
Where VAT applies, display the correct applicable tax and the total including tax; invoices follow actual seller registration and ZATCA requirements. For duplicate/incorrect charges, contact [[TO BE CONFIRMED]] with a payment reference. Statutory refunds and charge disputes are assessed under the Refund & Cancellation Policy, payment-provider rules and mandatory law.
10. Assistance
Billing: [[TO BE CONFIRMED]] | Support: [[TO BE CONFIRMED]] | Account: [[TO BE CONFIRMED]].