1. Nature of delivery
ALFIDAONE's principal product is a hosted, browser-accessed software subscription. No physical shipment is included in a software-only order. Where the customer buys optional physical devices or separate installation services, their actual delivery, shipping fees, warranty and fulfilment details must be disclosed separately before purchase.
2. Order confirmation and delivery date
After a successful purchase, the customer receives an order confirmation and payment document at [[TO BE CONFIRMED]]. The checkout must provide the actual activation date or clearly specified setup/fulfilment window and any necessary customer prerequisites. Delivery of digital access is evidenced by an activation event and an accessible sign-in link, not by payment alone.
3. Onboarding, training and migration
Only onboarding/training/migration activities named in the purchased offer are included. Where customer data or technical prerequisites are required, the project record shows the customer's tasks and any mutually agreed amended activation date. We will notify the customer of material expected delays as required by applicable law.
4. Delay, non-delivery and faults
Article 14 of the Saudi E-Commerce Law may provide rescission and refund rights if the provider delays performance more than fifteen days from contract or agreed date, subject to its conditions and exceptions. For a failed activation, missing service entitlement, wrong plan or unusable delivered service, contact [[TO BE CONFIRMED]] with the order reference. Faults and remedies also follow the Refund & Cancellation Policy.
5. No unsupported compatibility claims
Supported browsers, devices, receipt printers, integrations and supported payment methods are listed on the product's actual compatibility and feature pages. Any planned functionality or test/demo feature must be clearly labeled and must not be marketed as a live legally certified capability.
6. Delivery questions
Contact [[TO BE CONFIRMED]] or [[TO BE CONFIRMED]].