Platform and support
Support and subscription
Live chat with ALFIDAONE support inside the POS, and a clear view of your subscription.
Ask for help without leaving the till. Every chat is kept as a support ticket with its full history.
What you can do
- Live chat with delivery and "seen" ticks, in Arabic and English, on desktop and phone.
- My Subscription: plan, status, dates, limits, usage and included features (owners and managers).
- Renewal and upgrade requests go to the support team as a ticket.
- A system status page for your store.
Why it matters
One conversation, one history
Close the window and come back, or sign in on another device: the history is there.
No surprises on renewal
See your plan, expiry date, users and devices, with notices before the licence ends.
See ALFIDAONE with your own products
Book a walk-through. We will show the till, stock and reports using the kind of business you run.